Call Center Relocations

Relocating high volume call centers is difficult. You need real-time moves whenever possible to avoid interruptions in productivity and minimize downtime.

Technology Team performs these real-time moves by moving sections of stations during daytime hours when employees are on break. Moves can also be scheduled during periods when call volume is lowest, such as 3:00 a.m. Critical pre-move planning ensures voice and data services are immediately functioning in the new location.

Technology Team IT project management relocates call centers by:

• Assessing risk in terms of likelihood and severity during relocation planning, to minimize unnecessary downtime


• Maintaining production volume levels throughout the move by ensuring IT equipment safety and reducing internal component shifting


• Simplifying internal approvals and working closely with your IT department on enhanced information flow


• Acting as one source, and multiple resources, of technical needs


• Resetting voice ports and making sure all components are connected and communicating properly


• Offering continued support until all operations are functional, so your IT department can focus on day to day responsibilities